Progress: technology at the service of passengers
Nice Côte d’Azur Airport is making the satisfaction of its frequent flyers its No. 1 priority. Innovation holds the solution.
"From day one, Nice Côte d’Azur Airport was designed to be a model of innovation.” Every day this undertaking guides the teams under Jean Pierre Torres, Head of IT at the airport, and has spread like a virus right down to the operations floor. The words are far from empty. A pioneer in displaying messages in different fonts, Nice Côte d’Azur was one of the first airports in France to eradicate audio announcements and put in place a customer loyalty programme. From 1st October, the airport has taken things further by offering free high-speed Wi-Fi connection at both its terminals for visitors equipped with a laptop. But for anybody not travelling with a computer, fear not: early 2010 will see the introduction of Internet Spaces where for a fee users will be able to chat on MSN via webcam, watch videos on demand and more. Almost like computing in your own home!
And that’s not all! Ever on the cutting edge, Nice Airport is examining the possibility of replacing biometrics with a new solution: 2D barcodes. A true revolution for Club Airport Premier members, which might bid farewell to biometric recognition. The principle is simple: after registering on line, passengers will receive their boarding pass in 2D-barcode format via SMS or MMS to their mobile, which they simply show at boarding. The only requirement is that phones must be switched on. For phones that run out of battery, passengers will need to print out their boarding pass at one of the self-service machines around the terminals. Of course, paper tickets will still be valid. The 2D barcode is emerging as a promising and adaptable solution: admission into club lounges on simple presentation of the barcode, paying for purchases in the terminal shops and other exciting applications.
One last piece of technology news for this issue is the arrival of the Baggage Reconciliation System in spring 2010. This automated system will be used to track the whereabouts of baggage from the moment it leaves the sorting areas to when it arrives on the plane.
The aims are to improve baggage-handling operations, make sure passengers are on the same plane as their luggage and even reduce delays caused by problems identifying baggage ownership.
Saving time, simplifying boarding procedures and improving baggage tracking… Welcome to Nice Côte d’Azur Airport, where progress never stops!