EFQM APPROACH

Quality concerns every player in the company.

A style of Management :

centred on Quality,

based on the participation of every member of personnel,

aiming for long-term success through customer satisfaction.

An evaluation reference frame: the EFQM model

To identify strengths and weaknesses.

To evaluate the enterprise's capacities in terms of organisation and results.

To establish an overall score that makes it possible to measure our quality rating

.

Title of the table: The "European Foundation for Quality Management" Quality Reference Frame evaluates a company on the basis of 9 criteria that correspond both to organisation and to results.