Contact the Mediator
In accordance with the French Consumer Code, consumers have the right to seek free recourse in the event of a contractual dispute with Aéroports de la Côte d’Azur (ACA) by contacting the designated consumer mediator:
MTV Médiation Tourisme Voyage
BP 80 303 – 75823 Paris Cedex 17
www.mtv.travel
The mediator can only be contacted after the consumer has first submitted a written complaint to ACA and either received no response within 60 days, or received a response deemed unsatisfactory.
Full details on how to submit a request to the mediator are available on their website: www.mtv.travel.