Services

CLUB AIRPORT
PREMIER

Frequently asked questions

  • How do I get my card?

    Once you have registered, you can download your membership card to your smartphone by logging into your Club Airport Premier account on your smartphone. Click on add to my wallet.

  • I would like to register my flight in advance and earn up to 300 CAPS

    Between 30 and 3 days before you departure, you can register you flight in your online account and earn up to 300 CAPS. You’ll then simply have to remember to scan your boarding card on the day of your flight on the terminals at the entrance to the Inspection and Filter gate leading to the boarding lounge.

  • I would like to register in my online account boarding cards of previous flights

    • In case your boarding card includes a barcode, you have 3 months to register it in your online account: from your member account, by clicking on “Add a flight” and downloading your boarding card in PDF format.
      Your flight is automatically and immediately registered in your account, and your CAPS balance updated accordingly. Please note that only flights made after the date of your registration will be taken into account.
    • If the boarding pass you want to record does not have a bar code, you have 3 months after the date of your flight to record it in your account:
      • Either into your online account, by clicking on "Add Flight" and uploading your boarding pass in PDF format.
      • Or at an information desk, by showing your Club Airport Premier card.

    In this case, processing is manual and will be done as soon as possible. We also accept the statement of loyalty issued by the airline on which you flew as proof of a flight within 30 days.

    In all cases, your proof of any flight must have the same forename and surname as your Club Airport Premier card.

    Note however, the following documents do not constitute proof of a flight and we cannot accept them as proof to credit you with points: flight booking confirmation, invoice from a travel agency, AMEX statement of account.

  • I have ACCESS status and I want to record flights.

    If you have ACCESS membership, you can register your flight and credit CAPS directly on the blue terminals “TOUS PASSAGERS” located at the entrance to the boarding lounge. Remember to scan your membership card before scanning your boarding card.

    1. Scan the QR CODE on your Club Airport Premier card at the terminal.
    2. Scan your boarding card.
  • I go to the fast-track queue: how do the terminals work?

    1. Scan your Club Airport Premier card.
    2. Then scan your boarding pass.

    Your flight is automatically recorded in your account and credited to your CAPS balance. If your email address is valid you will receive a confirmation with your updated balance.

    Access to the fast-track queues is for Gold and Platinum members only.

    Your boarding pass must have the same forename and surname as your Club Airport Premier card.

    In case of any problem there is a phone next to the terminal on which you can contact one of our agents who will be pleased to help you.

  • I have a digital boarding pass: how do I start?

    Just as for a paper boarding pass scan your Club Airport Premier card and then scan the Flash code of your boarding pass on the screen of your smartphone.
    To ensure the Flash code is read correctly, it is important that the brightness of your smartphone screen is set to maximum, and you tilt and point your smartphone screen at the reader, no more than 10 cm from the reader.
    The use of a Wallet application is recommended since in this case the size of the QR code is optimised and the brightness is adjusted automatically.
    Readers receive regular upgrades and updates to optimise their code-reading performance.

  • The gate for the fast-track queue does not open. What should I do?

    If after you have scanned your Club Airport Premier card and your boarding pass, the gate does not open, you are probably in one of the following situations:

    • Your points balance was less than 1,000 CAPS on the deadline date of your GOLD or PLATINIUM status and you have therefore been relegated to ACCESS status and are no longer eligible for the "fast-track queue" benefit.
    • The Forenames and Surnameson your boarding pass are differentfrom those on your Club Airport Premier account.
    • Your boarding pass is for aflight that is not departing from Nice.

    In each case a message appears on the terminal to indicate the reason.

  • Can I credit myself with points with flights made by my close relations?

    Your Club Airport Premier card is personal.
    Consequently, flights not in your name cannot be credited to your account. If your close relations are regular travellers, they can also subscribe free of charge to Club Airport Premier and get their own card

  • Can my close relatives benefit from my card?

    The benefits you receive as a Gold member are exclusive.
    We strive to enable our frequent passengers to enjoy the best deals and travel conditions.
    To preserve the value and reliability of these benefits, they are available only to those who are GOLD and Platinium Club Airport Premier members.

  • Can I use the same email address as my partner for my Club Airport Premier account?

    The email address identifies your account; it is compulsory and unique.
    It enables you to:

    • log onto your online account and check your CAPS balance.
    • receive emails guiding you through your Course Club Airport Premier membership.
    • receive invitations to privileged events when you are a Gold member.

    Each member must therefore have a personal email address.