FAQ Nice Airport Shopping

Payments are made online through a fully secure payment system. Accepted payment methods include: Credit Card (CB), Visa, Mastercard, Apple Pay, Google Pay.

Orders can be placed up to 30 days in advance and no later than 8 hours before your flight.

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No. Orders can only be placed online via https://shop.nice.aeroport.fr

If you wish to cancel your order, please contact the retailer using the contact form available on the platform.

Partial cancellations are not possible. Any cancellation request will result in the cancellation of the entire order.

If necessary, you may also contact the retailer using the contact details provided on the seller's page and/or in your order confirmation email.
No cancellation fees apply. If your payment has already been processed, a refund will be issued to the original payment method within a few days. 

You may add or remove products from your shopping cart until your order has been confirmed and paid.
Once the order has been validated and payment completed, no modifications can be made. 

You can view your order details directly in your customer account under the "My Orders" section.
Your order status is updated at every stage of the preparation process. You will also receive an email when your order is ready.
For any additional questions, please use our contact form.

Your receipt will be provided when you collect your order in store.

If you require an invoice, please contact the retailer using either the contact details provided in your order confirmation email or the contact form.

Duty-Free allowances and customs exemptions vary according to the regulations established by the customs authorities of each country.
These allowances are harmonized across the European Union.

For information regarding customs allowances applicable to your destination, please consult the IATA Travel Centre website here.

For customs allowances applicable in France and throughout the European Union, please visit the French Customs website here.

Specific purchase limits may apply to airline crew members. For further information, please contact us using the contact form.

A VAT refund ("tax-free shopping") may be granted if all of the following conditions are met:

• You normally reside outside the European Union at the time of purchase.
• You are at least 16 years old.
• Your stay in France is less than six months.
• The purchased goods leave the European Union before the end of the third month following the purchase dat

Residents of French overseas collectivities, overseas territories of other European countries, Andorra, San Marino, and the Vatican may also qualify.
The scheme does not apply to members of diplomatic missions, consular missions, international organizations based in France, or residents of Guadeloupe, Martinique, French Guiana, Mayotte, Réunion, and Monaco.

Occasionally, a product may become unavailable during order preparation.
In this case, the retailer will cancel the entire order and refund the full amount to the original payment method within a few days.
If you wish, you may also contact the retailer directly regarding the cancellation.

If you are still at the airport, please notify the retailer immediately.
You may receive a refund or exchange the product, subject to stock availability.
If you have already left the airport, please contact the retailer using the contact information provided in your order confirmation email to arrange a return.

All products must be returned in unused and new condition within 30 days of collection.

For hygiene reasons:

Beauty products can only be returned if unused, sealed, and intact.
Makeup products cannot be returned.

Due to current customs regulations:

Alcoholic beverages cannot be returned.
Food and gourmet products cannot be returned.

Fresh and perishable products such as macarons, chocolates, and pastries are also non-returnable.
For further assistance, please contact the retailer using the information provided in your confirmation email or through the contact form.

Your order will automatically be cancelled and refunded.

Yes. Prices and benefits available on shop.nice.aeroport.fr are identical to those offered in the physical stores at Nice Côte d'Azur Airport.

"Duty Free" prices are exempt from taxes normally applied to the product. Passengers purchasing goods under Duty Free conditions do not pay these taxes.

Conversely, "Duty Paid" prices include all applicable taxes. Duty Paid prices apply to travel within the European Union.

To benefit from Duty Free pricing on shop.nice.aeroport.fr, you must meet one of the following conditions:

• Hold a boarding pass for a direct flight departing from Nice to an international destination.
• Hold a boarding pass for a flight departing from Nice to an EU destination with a connecting flight onward to a final international destination.

For connecting flights, the journey must be booked as a continuous itinerary, with baggage checked through to the final destination and without exiting the secure transit area.

No. Tobacco products are not available for purchase through the Nice Airport Shopping online platform.

Yes. If your flight is cancelled, your order will automatically be cancelled and refunded.

Yes. Your order can be collected or delivered at any time on the day of your originally scheduled flight.
In this situation, we recommend contacting the retailer through our contact form.

Yes. As long as your flight is scheduled to depart on the same day, your order will remain available during the store's opening hours.

Yes. If you were unable to take your flight, your order will automatically be cancelled and refunded.